Commercial cleaning
Daily, periodic and deep cleaning specified to the building and how it is used.
Soft facilities management
The services people notice, handled under one contract
For office, site and facilities managers juggling several service suppliers. One contract and one point of contact for the day-to-day services that make a building usable.
Soft facilities management covers the services that make a space usable: cleaning, security, reception, grounds, pest control, waste and washrooms. Staff and visitors notice these every day, and they notice straight away when a standard slips.
The usual set-up is a different supplier for each service, each with its own contract, invoices and contact number. When something goes wrong you are the one chasing. With 3S Consult™ you have one contract and one point of contact, and the work is allocated to vetted subcontractors on our panel who work to our specification.
Why 3S
- One contract, one point of contact
- A plan within 48 hours
- Photo-verified sign-off against the spec
- Funding available on the work
Soft facilities management
What our soft FM service covers
Waste management and recycling
Collections, segregation and recycling arranged to suit the volume the site produces.
Security
Guarding, CCTV and access control, supplied through appropriately licensed contractors.
Reception and front-of-house
Cover for the desk that visitors see first.
Catering and vending
Provision sized to the number of people on site.
Grounds maintenance and landscaping
Grass, planting, hard landscaping and seasonal work on a set schedule.
Pest control
Routine visits and call-outs, with treatment records kept on file.
Mailroom and couriers
Post handling and collections organised around the working day.
Washroom services
Consumables, sanitary services and equipment kept stocked and serviced.
What good soft facilities management looks like
It starts with a written specification. "Clean the offices" is not a standard anyone can be held to. Frequencies, areas, finishes and access times need to be set down, so the subcontractor knows what is expected and you know what you are paying for.
The second part is evidence. On our panel, subcontractors upload completion photographs against the specification, which gives you a record of what was done and when. Where a standard slips, it is picked up at sign-off rather than weeks later in a complaint.
Why several separate contracts cost more than they look
Each supplier brings its own management time, invoicing and renewal date. Gaps appear between them: the cleaner who is not allowed past security, or the bins nobody is responsible for. Bringing soft FM under one contract removes those joins, and it sits easily alongside hard FM and statutory testing if you want the whole building covered.
How it works
Three steps, one point of contact
Step 1
Tell us what is not working
Two minutes on the enquiry form, no need to know which service it belongs to. We visit the site and agree the scope and standards with you.
Step 2
One proposal, one number
Every service is priced into a single proposal with the consultancy fee included. Funding for equipment sits alongside it if you need it.
Step 3
Delivered and evidenced
Vetted subcontractors accept the scope and commit to start dates. You see the completion photographs before the work is signed off.
Funding
Spread the cost
Security systems, CCTV, access control, catering equipment and washroom equipment can all be funded through our sister business, Novora Asset Finance™, so an upgrade does not have to wait for next year's budget. Finance is subject to status and credit approval, and Novora Asset Finance™ sets out the terms, total cost and any fees before you commit.
Evidence
How soft FM work is evidenced
Subcontractors upload completion photographs against the specification for each job, and we check them before sign-off. Treatment records, service reports and licences are kept on file, so there is a record at every stage if a standard is ever questioned.
Questions
Soft facilities management: common questions
Can you take over from our existing cleaning or security contractor?
Yes. We review what is in place, write a specification for the service you actually need and plan the changeover around your notice periods.
Do I have to move every service to you at once?
No. Plenty of clients start with one service, often cleaning or grounds, and add others as contracts come up for renewal.
Are security staff licensed?
Security work is placed with contractors who hold the licences and accreditation their trade requires. We check certificates on the panel against their expiry dates.
How do you check the standard is being met?
Completion photographs are uploaded against the specification and checked before sign-off. Work that fails inspection is not certified for payment.
Can soft FM sit alongside maintenance and compliance?
Yes. One contract can cover planned maintenance, statutory testing, cleaning, security and grounds, with one point of contact for all of it.
Related services
Often needed alongside this
Hard facilities management
For business owners and facilities managers responsible for a building that has to stay open. One contract covers the plant, the fabric and the testing, with every job evidenced before it is signed off.
Read more →Strategic facilities managementFor owners and managers of larger or multi-site estates. A clear view of your assets, budgets and contracts, so spending is planned rather than forced.
Read more →Asset financeFor businesses that need plant, vehicles, IT or equipment without handing over the full price on day one. The cost is spread into fixed monthly payments, arranged through Novora Asset Finance™.
Read more →